Shipping policy

Last updated: 20 October 2026

Where We Ship

Shipping is currently available to Singapore only.

Shipping Rate

We offer free standard shipping on all orders.

Where Orders Ship From

Our products are currently shipped from our production facility overseas. Some products may ship from Singapore in the future.

Processing & Delivery

Please allow 8–14 days from the time you place your order to delivery. This includes processing time. You will receive a tracking email once your order ships.

These are estimates, not guaranteed delivery dates. Delivery times may vary due to customs clearance, carrier delays, or public holidays.

Tracking

You will receive a tracking number via email once your order ships. Please allow 1–2 business days after receiving your tracking number for tracking information to update.

If your order has not arrived within 21 days of the date you placed it, please contact us at help@thestraitsclothing.com with your order number so we can investigate.

Order Changes

If you need to change your shipping address, contact us at help@thestraitsclothing.com as soon as possible. We can accommodate changes only while the order is still being processed. Once an order has shipped, it cannot be modified.

Address Accuracy

You are responsible for entering the correct shipping address at checkout. We are not liable for orders delivered to an incorrect or incomplete address provided by you.

If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. You will be responsible for the reshipping cost.

Lost or Damaged Packages

If your parcel appears to be lost in transit or the outer packaging arrives damaged, email help@thestraitsclothing.com with your order number and any relevant photographs. We will work with the shipping carrier to resolve the issue.

If the item itself is damaged, defective, or incorrect, follow the claim instructions in our Return & Refund Policy. If you cannot access your customer account, email help@thestraitsclothing.com with your order number, a description of the issue, and clear photographs.

Duties & Taxes

As our products ship from overseas, orders may be subject to Singapore's import GST if the total value exceeds the prevailing duty-free threshold. Any such charges are determined and collected by Singapore Customs, not by us, and are the responsibility of the customer. We have no control over these charges and cannot predict their amount.

Security

We reserve the right to cancel any order that appears suspicious, high-risk, or is flagged by our security system. If your order is cancelled for this reason, you will receive a full refund.