Refund policy

Last updated: 20 October 2026

All Sales Final

We do not accept returns, exchanges, or refunds for change of mind, incorrect sizing, or buyer's remorse. All sales are final. Please review your order, product details, and the size chart carefully before purchasing.

What Counts as a Defect

We will make it right if you receive:

A defective item: broken stitching, holes, fabric flaws, hardware failure
The wrong item: a different product or size from what you ordered

The following are not defects and are not grounds for a claim:

Minor variations in colour, texture, or print placement. These are inherent to our materials and production methods
Differences between how a product looks on screen versus in person
Normal wear and tear, or damage caused by improper care (please follow the care instructions on the label)

Claim Requirements

Timeframe: Please submit your claim within 14 days of delivery. Claims made after this period may be declined, but this does not affect your rights under Singapore consumer law (see Your Legal Rights below).

Item condition: Items must be in their original condition: unworn, unwashed, and with all original tags and packaging intact. The exception is where the defect only became apparent during normal first use (e.g. a seam that came apart on first wear or colour that bled on first wash). In that case, we will still accept the claim provided the item has not been further used after the defect was discovered.

How to Submit a Claim

Access the Customer Account: Click the profile icon in the store menu, or go to account.thestraitsclothing.com
Log in: Enter the email address you used for your order. You'll receive a 6-digit verification code.
Select your order: Click the order containing the item in question.
Select the item: Choose the specific item(s) you are reporting.
Provide reason and evidence: Select the reason (Defect or Wrong Item). Upload clear photographs showing the defect or the incorrect item received.
Submit: Click "Request Return."

If you are unable to access the portal for any reason, contact us at help@thestraitsclothing.com. Include your order number, a description of the issue, and photographs. Portal submissions are preferred and processed faster.

What Happens Next

We will review your claim and respond within 3 business days.

If your claim is approved, we will offer one of the following at our discretion:

Replacement of the defective or incorrect item (subject to stock availability), or
Full refund to your original payment method

Return Shipping

We will provide a prepaid return shipping label via email.

Items must be returned within 7 days of receiving the return instructions.

Refund Processing

Refunds will be processed within 7–10 business days of us receiving and inspecting the returned item. Depending on your bank or payment provider, it may take an additional few days for the refund to appear in your account.

Unauthorised Returns

Any items sent back to us without prior approval through the portal (or via email if you are unable to access the portal for any reason) will be refused and returned to the sender at their expense.

Your Legal Rights

This policy does not affect any rights you have under Singapore consumer protection law, including your rights if goods are faulty or not as described. Where those rights apply, they take priority over anything in this policy.